Return & Refund Policy
Tandy Clinical Solutions values customer satisfaction and strives to provide a fair and transparent return process. This policy outlines return eligibility, procedures, timelines, and refund conditions.
1. Return Eligibility
Returns are accepted within 30 days of delivery. To qualify, items must be:
- Unused and in original condition
- Free from damage, wear, or alterations
- Returned with original packaging and accessories
- Accompanied by proof of purchase
Items failing to meet these conditions may be denied or partially refunded.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital or downloadable products
- Gift cards
- Custom or personalized items
- Clearance or final-sale products
- Personal or hygiene-related items
3. How to Request a Return
To initiate a return, contact customer support with your order number and reason for return:
📧 [email protected]
📞 866-630-0662
Return authorization and instructions will be provided. Unauthorized returns may not be accepted.
4. Return Shipping Costs
- Customer-initiated returns: Customer is responsible for return shipping fees.
- Incorrect, defective, or damaged items: Tandy Clinical Solutions will cover return shipping costs.
We recommend using a trackable shipping service, as returns lost in transit cannot be refunded without proof.
5. Inspection & Approval Timeline
Returned items are inspected within 15–45 business days after receipt. Inspections verify:
- Product condition
- Completeness
- Signs of misuse or damage
Customers will be notified via email of approval, partial approval, or rejection.
6. Refund Processing
Approved refunds are issued within 15–45 business days after inspection and are credited to the original payment method. Shipping fees are non-refundable unless the return results from our error.
7. Exchanges
Exchanges are only offered for damaged, defective, or incorrect items. For all other cases, customers must complete a return and place a new order.
8. Damaged or Incorrect Orders
Report damaged or incorrect items within 72 hours of delivery. Include photos of the product and packaging along with your order number. We will evaluate and provide a replacement or refund.
9. Lost Packages
If a shipment is lost and confirmed by the carrier, a refund or replacement will be issued. Packages marked “Delivered” but missing are subject to carrier investigation and may not always qualify for replacement.
10. Order Cancellations
Orders may be canceled within 12 hours if they have not entered processing. Once processing begins, cancellation is no longer guaranteed.
11. Contact Information
Tandy Clinical Solutions
5555 N Sheridan Rd Apt 903
Chicago, IL 60640, United States
📧 [email protected]
📞 866-630-0662